Help
Answers to common questions. Signed in, you can open a support ticket directly.
Do I need to pick a server, protocol, or port?
No. The app on your device chooses an available profile for you from the catalog it receives — there's nothing to configure.
Where do I see my devices?
Sign in and open My account → Devices. You can rename or remove a device from there; a new device is only added from the native app itself.
How do I get help with a connection problem?
Sign in and open Support to create a ticket. If you attach a diagnostic report from the app, it only contains technical codes, client version, network type and a correlation id — never URLs, DNS history, traffic content, or keys.
What if I bought through Apple?
Your subscription is managed entirely through Apple — the account page will say so and link you to Apple's subscription management instead of offering a cancel button here.